TERMS OF USE - Capsafe Fintech Private Limited

Our Privacy Policy applies to you, the end user, and encompasses Capsafe Fintech Private Limited, along with all affiliated partners, sites, and apps controlled or operated by these entities collectively referred to as "Capsafe Fintech Private Limited" or "The Company."

While using our platform, which can be accessed at www.capsafe.in, we may gather the information outlined in the policy below.

This Policy serves as a legal agreement between you, the user of the Platform, and the Company, the owner of the Platform. For clarification, a User refers to any individual who visits, uses, or conducts transactions through the Platform. You may access and utilize the Services offered on the Platform only if you are a natural person, a citizen of India, and at least eighteen (18) years old.

Trust is a crucial element in building stronger and more resilient bonds, and we deeply appreciate the trust our valued customers place in us. To uphold this trust, we prioritize customer information privacy and ensure the utmost security in all transactions. Please take a moment to review the following statements to understand how we collect and handle information.

The Company strives to safeguard your personal information. This Privacy Policy outlines our procedures for handling information collected from you both online (via our websites) and offline (through customer support channels, support centers, and in-person promotional events). It specifies the types of information we collect, how we use it, who we may share it with, and how you can opt out, correct, or update such information.

This Privacy Policy is an integral part of The Company's Terms and Conditions, and it is deemed fully incorporated therein by reference. You are required to review and accept these terms. If you have any inquiries regarding our privacy policies, please reach out to us through the contact page provided.

1. Scope:

This Privacy Policy pertains to personal information handled by the Company in its operations, encompassing Company's websites, mobile apps, forums, social media accounts, blogs, and other online or offline services (collectively referred to as the "Services," including all current and future offerings).

Information We Collect:

A. The specific personally identifiable information we gather, whether directly from you or from third-party sources, and our privacy procedures vary based on your relationship with The Company and the obligations set forth by relevant laws.

Types of personal information that we may collect include:

The kinds of personal information that we may collect include:
Demographic Data: Name, gender, date of birth, age, nationality
Contact Details: Home/work landline phone number, personal/work mobile, home/work postal address, personal/work email address
Financial Data: Bank account Statement; Financial Statements
Government Identifiers: PAN; GST Certificate and details, ENACH; Udyog Aadhaar No.
Specimen signatures: Signatures of Director, partner, proprietor i.e. borrower
Below is more information on the ways we collect personal information and how we use it.

We gather and store the personal information provided by you when you visit and use our company website periodically. Our primary objective is to ensure a secure, seamless, efficient, and personalized user experience for our customers. This allows us to provide features and services tailored to your needs and make necessary adjustments to our website for an enhanced online experience. It's crucial for us to collect the essential personal information required to fulfill this purpose.

In general, our website allows you to browse anonymously without disclosing any personal information about yourself. However, once you provide personal details, you are no longer anonymous to us. We clearly identify which fields are optional and which are mandatory. You always have the choice to withhold your information by opting out of using any feature or service on our website.

In general, our website allows you to browse anonymously without disclosing any personal information about yourself. However, once you provide personal details, you are no longer anonymous to us. We clearly identify which fields are optional and which are mandatory. You always have the choice to withhold your information by opting out of using any feature or service on our website.

Additionally, we may track certain information related to your interaction with our website. This tracking helps us conduct internal research on user interests, demographics, and behavior, enabling us to better protect and serve our users. All collected information is analyzed in aggregate, including details such as the URL you arrived from, the URL you visit next, your IP address, and your computer's browsing history.

B. The Company gathers personal information from its existing, potential, and past customers, visitors, and guests (referred to collectively as "Individuals") through the following channels:

1. Information Provided Directly to Us: When you utilize our Services, interact with us directly, or participate in specific activities such as registering for an account, submitting a loan application, or subscribing to receive updates on our latest offerings, we may request that you provide some or all of the following types of information: your name, email address, mailing address, phone number, payment details including bank account number, billing address, and any other pertinent information needed to facilitate transactions ("Financial Information").
2. Communications: We may gather personal details from you, such as your email address, phone number, or mailing address, when you opt to inquire about our Services, visit our website, sign up to receive emails or text messages, engage in promotions or loyalty programs, or communicate with us through any means. Additionally, in compliance with applicable regulations, we may record and retain customer support conversations for training and quality assurance purposes.
3. Survey and Reviews: We (or third parties acting on our behalf) may reach out to you to engage in research, surveys, beta testing, or to request reviews and testimonials. If you choose to participate, you may be requested to provide specific information, including personal information. Your participation in our research, surveys, reviews, testimonials, or beta testing is entirely voluntary, and any data collected during these activities is provided by you voluntarily. We may utilize this information to enhance our products and/or services, in accordance with this Privacy Policy.
4. Public Posts: We may provide publicly accessible blogs, social media pages, product review pages, or similar forums. Please note that any information you disclose about yourself on these public areas of the Services or on third-party operated public sites will be considered as "public" information. Such content will not be covered by the privacy protections outlined in this Privacy Policy.

Our website may contain links to other websites that may collect your personal information. We do not control or endorse the privacy practices or content of these linked websites. Therefore, we are not responsible for their privacy practices or the content displayed on those linked websites.

We may gather information about you from additional sources, such as third-party services and organizations, to complement the information you provide. This supplementary data helps us improve our capability to provide you with details about our company, products, and services.

3. How We Use Your Personal Information/Demographic/Profile Data:

We utilize your personal information to provide the services you select and market products to you. However, we give you the option to opt out of these uses. The details you provide assist us in resolving disputes, ensuring the safety of our services, troubleshooting issues, collecting payments, keeping you informed about our online and offline offers, services, and products, identifying errors, fraud, and criminal activities, and safeguarding ourselves from them while adhering to our terms and conditions.

By sharing personally identifiable information with us, you enable us to carry out various business operations, such as:

The Company may utilize your information to fulfill requests for products, services, or information, including:

1. Respond to questions, comments, and other requests;
2. Provide access to certain features of the Services;
3. Personalized product recommendations;
4. Communicate with you about logistical matters, including loan disbursement; installment reminders;
5. Conduct internal research and development;
6. Review and respond to requests for customer support;
7. Allow you to register for online profiles or in-person/in-store events.

Administrative Purposes. The Company may use personal information for administrative purposes.

Marketing. The Company may use personal information to provide you with marketing materials that may be of interest, including:

1. To notify you about offers and Services that may be of interest or about which you have previously expressed an interest (e.g., back-in-stock notifications);
2. For other purposes disclosed at the time that you provide personal information; or
3. Otherwise with your consent. You may contact us at any time to opt-out of the use of your personal information for marketing purposes, as further described in Clause 6.

Research and Development: The Company may use personal information, either individually or aggregated with data from other sources, to enhance existing products and services or develop new ones. Occasionally, we conduct research, both online and offline, through surveys conducted by third-party service providers on our behalf. Participation in these surveys is voluntary, and the information gathered is used for research and reporting purposes. This helps us gain insights into the preferences of Individuals, assess the quality of our offerings, and evaluate the effectiveness of our communications, advertising campaigns, and promotional initiatives. Information provided in surveys is combined with responses from other participants to inform our decision-making processes.

Direct Mail, Email, and Outbound Telemarketing: Individuals who provide us with their personal information, or whose information we acquire from third parties, may receive periodic emails, newsletters, mailings, text messages, or phone calls from us, as permitted by applicable laws. These communications may include information about our products and services, or special offers and events from us or our business partners that we believe may be relevant to them. We provide an option to opt out of these communications at no charge, as outlined in Clause 5, by following the provided instructions.

Anonymous and Aggregated Information: The Company may utilize personal information and other data about you to generate anonymized and aggregated information. This includes de-identified demographic or psychographic data, details about the device or computer used to access our Services, or other analyses we conduct. Anonymized and aggregated information serves various purposes, such as assessing visitor interest in different parts or features of our Services.

Such anonymized or aggregated data does not identify individuals and is not considered personal information. We use this information for research, internal analysis, analytics, and other lawful purposes. Additionally, we may share this information with third parties in an anonymized or aggregated format that prevents identification of individuals, for our own or their operational needs.

Shared Content: Occasionally, we provide referral services or features that enable you to share specific content with friends or colleagues. For instance, you may send an email inviting someone to use our Services or try a product offered by us.

Additionally, The Company may utilize personal information for purposes in which we have a legitimate interest, such as safeguarding against fraud, fulfilling legal obligations, or any other purposes explicitly communicated to you when you provide the personal information or give your consent.

4. Cookies, Pixels, and Similar Technologies:

On specific pages of our website, we utilize "cookies" to gather user data, aiding us in assessing the effectiveness of our promotions, analyzing the flow of web pages, and fostering trust and security. "Cookies" are small text files stored on your hard drive that enhance our service delivery. Some features on our site may require the use of "cookies" to function properly. They help eliminate the need to repeatedly enter passwords and other information during a browsing session and allow us to tailor information to match your interests. Typically, we employ "session cookies" that are automatically deleted from the hard drive at the end of your session. While accepting our cookies is optional, declining them may restrict access to certain features on our website and require more frequent re-entry of your account password during your browsing session.

On certain pages of our website, you may encounter pop-ups or similar elements related to "cookies" that are placed by third parties. It's important to clarify that we do not control or limit the use of cookies placed by these third parties.

If you choose to utilize the credit facility or purchase products from our website, we gather information concerning the borrowing behavior of our customers.

When you send messages in our chat rooms, message boards, or leave feedback, we collect the information you provide to us. We retain this information to offer customer support, resolve disputes, and address any issues encountered, as allowed by law.

When you provide us with correspondence details, such as letters or emails, or if a third-party user informs us about your postings or activities on our website, we retain such information.

We gather and retain your personally identifiable information, including your name, contact number, and email address, when you create an account on our website. While certain sections of our website are accessible to browse without an account, activities such as placing an order necessitate mandatory user registration. We utilize this information to send tailored offers based on your interests and past orders.

5. How We Share Your Information:

We may share the personal information you provide with our affiliates and corporate entities. This sharing allows these affiliates and corporate entities to engage in marketing activities with you unless you explicitly opt out.

We may disclose your personal information to third parties for various purposes: to comply with legal obligations, facilitate your use of our services, support our advertising and marketing efforts, enforce our user agreement, and detect, mitigate, prevent, and investigate fraudulent or illegal activities related to our services. We do not share personal information about our users with vendors or third parties for their own advertising and marketing purposes without your consent.

If necessary, we may disclose personal information of our users in good faith and as required by law, such as in response to court orders, subpoenas, or other legal proceedings. We may also disclose your personal information to law enforcement or government agencies in good faith if we believe such disclosure is reasonably necessary to: enforce our Terms and Privacy Policy; protect the personal safety, property, or rights of users of our website or the general public; or respond to claims that any content, advertisement, or other material violates the rights of a third party.

We and our affiliates may transfer or disclose some or all of your personal information to other business entities in the event of a merger, acquisition, reorganization, or restructuring of our business. The new entity formed as a result of such transactions will be required to adhere to the privacy policy governing your personal information.

We share information collected through the Services with the following types of parties:

A. Vendors and Service Providers: We may disclose any information we receive to vendors and service providers. These service providers may include those who assist us with:

1. web hosting, analytics and related services;
2. payment processing, fraud protection, and credit risk reduction;
3. customer service activities such as inquiries and shipping; and
4. Regarding vendors and service providers, we have a policy to enter into suitable agreements that prevent them from using or disclosing personal information except as required to provide the contracted services on our behalf or to comply with applicable legal obligations and this Privacy Policy.

B. Business Partners: The Company may share personal information with its business partners and affiliates for internal business purposes or to fulfill your requests for products or services. Additionally, we may provide personal information to business partners with whom we collaborate to jointly offer products or services, or whose products or services we believe may be relevant to your interests. In these instances, the name of our business partner will be disclosed alongside The Company.

C. Professional Advisors: We share personal data with our legal, financial, insurance, and other advisors for corporate transactions or to manage our business operations effectively.

D. Legal Disclosure/Law Enforcement: We may access, retain, and disclose your personal information, along with other account details and content, if we determine it necessary or suitable.

1. to comply with law enforcement or national security requests and legal process, such as, a court order or subpoena;
2. to respond to your requests;
3. to protect yours, ours or other's rights, property or safety;
4. to enforce The Company policies or contracts;
5. to collect amounts owed to The Company;
6. to comply with records retention policies;
7. when we believe access, preservation, or disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or
8. if we, in good faith, believe that access, preservation, or disclosure is otherwise necessary or advisable. In addition, from time to time, server logs may be reviewed for security purposes e.g., to detect unauthorized activity on the Services. In such cases, server log data containing IP addresses may be shared with law enforcement bodies in order to allow them to identify users in connection with their investigation of unauthorized activities.

E. In the event of a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transfer of services to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract. If such a situation occurs, The Company will strive to instruct the recipient to handle personal information in accordance with the Privacy Policy that was in effect at the time the information was collected.

6. Managing Your personal information / Opt-out

Once our users have created an account with us, they are provided with the option to decline receiving non-essential marketing or promotional communications from us and our partners.

We respect your preferences regarding communication. You have the right to object to and opt out of certain ways we use and share your personal information. If you have given consent to The Company processing your personal information, you can withdraw that consent at any time and opt out of further processing by contacting us through our website. Please note that even if you choose to opt out, we may still collect and use non-personal information about your activities on our Service and information from third-party website ads for purposes such as assessing ad effectiveness, unrelated to your interests.

Email - You have the option to unsubscribe from our email, text, and phone communications anytime. To stop receiving marketing emails, simply click the unsubscribe link found in the footer of our marketing emails. We will promptly process your request in compliance with applicable laws. Please note that The Company will continue to send you non-promotional service emails related to your account, including information about upgrades, billing, payments, outstanding balances, and other account-related matters.

Direct Mail - If you would like to opt-out of receiving communication via postal mail, contact us by website.

Account - You have the ability to review, update, or adjust your account information anytime by logging into your The Company account. If you wish to deactivate or delete your The Company account, please reach out to us through our website.

Rights of Access, Rectification, Erasure, and Restriction - Subject to applicable law, you can inquire about whether The Company processes your personal information, request access to it, and ask for corrections, amendments, or deletions if your information is inaccurate or processed in violation of your data privacy rights under local regulations. You can contact us through our website or using the methods outlined in this Privacy Policy to request access, receive your data, seek corrections, or request deletion of your personal information held by The Company. Please provide your full name, email address associated with your account, and provide details of your request. These requests will be handled in accordance with local laws.

While The Company makes good faith efforts to provide individuals with access to their personal information, there may be instances where access cannot be provided. This could include situations where the information is legally privileged, disclosing it would infringe on the privacy or rights of others, or the effort or cost of providing access is disproportionate to the privacy risks involved. If access is restricted in any way, we will explain the reasons for this decision and provide a contact point for further inquiries. To protect your privacy, The Company will take commercially reasonable steps to verify your identity before granting access to or making changes to your personal information.

7. Children's Privacy

Our Services are intended for individuals above the age of 13, and you must meet the minimum age requirement for our Services in your jurisdiction to use them. We do not knowingly collect personal information from children under the age of 13. If you discover that your child has provided us with personal information without your consent, please contact us through our website. If we become aware that we have inadvertently collected personal information from a child under the age of 13 (or under the age of 16 in certain jurisdictions), we will promptly delete such information from our records and close the child's account unless we obtain verifiable parental consent.

8. Security & Retention Precautions:

The security of your personally identifiable information is a top priority for us, and The Company takes extensive measures to protect it. We employ physical, electronic, and procedural safeguards to ensure the confidentiality and integrity of your information. Secure socket layer (SSL) technology encrypts your payment information, and we encrypt personally identifiable information transmitted over the Internet. Despite these precautions, no method of transmission or storage over the Internet is completely secure. Therefore, while we use commercially reasonable efforts to safeguard your personally identifiable information, we cannot guarantee its absolute security.

By using our Services or providing us with personal information, you consent to receive electronic communications from us regarding security, privacy, and administrative matters related to your use of the Services. In the event of a security breach, we will attempt to notify you electronically by posting a notice on our Services or sending an email to you. You may have the right under applicable law to receive this notification in writing.

Our website employs robust security measures to prevent unauthorized access, misuse, loss, or alteration of the information under our management. When you access your account or update your information, we utilize a highly secure server. Upon providing us with your personal details, we strictly adhere to stringent protocols to safeguard it against unauthorized access.

We keep personal information as outlined in this Privacy Policy for as long as you use our Services or as necessary to achieve the purposes for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business interests, enforce our agreements, and comply with applicable laws. Once the need to retain your personal information for these purposes ends, we will either destroy, erase, or de-identify it in line with our data retention policies and applicable regulations. However, legal obligations may require us to retain some or all of the personal information for a longer period than we would otherwise retain it.

9. Your Consent:

By using our website and/or by entering your personal information, you give us your consent to collect and use this information as per this Privacy Policy. If we decide to make changes in our privacy policy, we will do the changes on this Privacy Policy page so our users may stay aware of what information we are collecting, how we are using and under what conditions we may disclose it.

10. Updating this Privacy Policy:

We retain the right to alter, amend, supplement, or delete sections of this Privacy Policy at any time. Please review this page regularly for updates. Your ongoing use of this Site subsequent to the publication of alterations to this Privacy Policy will indicate your acceptance of those revisions. If we suspect that the security of your personal information within our custody or control may have been breached, we will endeavor to inform you of such an incident.

11. Questions or Concerns

If you have any comments, inquiries, or concerns about privacy matters, please visit our website at www.capsafe.in and provide us with a detailed message. We are committed to addressing your concerns promptly and effectively.